Atlantic City International Airport: Customer Care Connection

WELCOME FROM E.J. MULLINS, PROGRAM DIRECTOR, ATLANTIC CITY INTERNATIONAL AIRPORT

EJ Mullins_AUG 2013

Hello and welcome to our airport’s Customer Care Connection. Below you’ll find details about Atlantic City’s enhanced customer service program that provides you the best amenities and services possible. While Atlantic City International Airport is the newest member of the Port Authority’s airport system, it is no stranger to excellent customer service. Atlantic City International is Southern New Jersey’s premier airport, and we’re committed to building air service for all of you who have made our airport such a strong economic engine that annually contributes nearly half a billion dollars to the regional economy. We appreciate your business, and we’re committed to working with our partners in the South Jersey Transportation Authority to make your airport experience pleasant, efficient, and enjoyable. Please send your ideas and suggestions to airportcustomerideas@panynj.gov


iFLYACY REWARDS YOUR LOYALTY

iFLYACY is a free passenger loyalty program designed to reward you every time you fly ACY! As a member of iFLYACY, you will be eligible to receive:

  • Select discounts on qualifying purchases
  • Membership perks, such as reserved parking and promotional items
  • The latest news and alerts regarding ACY services.

For more information and to sign up, please visit www.sjta.com/acairport/iflyacy

ACY’S CUSTOMER CARE PROGRAM

At the Port Authority’s airports, the customer comes first. We take great care to provide our 112 million-plus annual air travelers with the best services possible.

Customer care services and initiatives throughout the Port Authority airport system include:

  • Hundreds of power poles and charging stations throughout the airports, many featuring USB ports, to allow customer to recharge portable electronic device at no cost
  • Thousands of new seats
  • Better and easier access to airport and airline information, including a mobile phone app, FlySmart; more flight information monitors; free airport alerts (subscribe at http://www.airportinfoalerts.com/); and “next-arriving-train” monitors at AirTrain JFK and AirTrain Newark stations
  • A cell-phone parking lot at JFK and Newark where people can park legally and for free while waiting to pick up arriving passengers, who call their rides waiting in the lot when they are ready
  • “Mystery shopper” airport quality assurance teams to monitor and evaluate vendors and other airport employees in order to provide the Port Authority with analysis to make targeted improvements in services
  • Anti-hustling campaign to assist arriving passengers and targeting illegal rides and drivers
  • Customer Care Avatars — computerized, hologram-like CCRs that provide automated airport information to millions of travelers in arrivals areas at JFK, Newark Liberty and LaGuardia airports
  • Expansion of the agency’s award-winning airport signage program
  • Expansion of the Port Authority Customer Care Training program to emphasize attitude, appearance, awareness and knowledge for airport employees

WE WANT TO HEAR FROM YOU!

In 2007, the Port Authority launched a dedicated email address asking customers for their input and feedback to enhance the customer experience and solicit ideas about improving the airports. Since then, hundreds of customers have written, and we’ve responded with a number of initiatives, including more bathroom attendants, more power outlets, additional seating, Welcome Centers, in-terminal entertainment, and much more.

Contact us with your ideas and suggestions by emailing airportcustomerideas@panynj.gov

 

Atlantic City International Airport

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