WELCOME FROM EDMOND J. HARRISON, GENERAL MANAGER, STEWART INTERNATIONAL AIRPORT
Hello and welcome to our airport’s Customer Care Connection. Below you’ll find details about the Port Authority’s enhanced customer service program that provides you with the best amenities and services possible. Stewart International Airport is your easy, efficient and economic airport option in the Hudson Valley. One of my primary goals is to advance the Port Authority’s mission to continuing to develop Stewart as a strong regional airport that supports jobs and contributes to the regional economy. To date, the Port Authority has invested more than $50 million in Stewart Airport improvements, and another $180 million in approved investments for new runways, terminal enhancements and police services that are on the way shortly. We appreciate your business, and we’re committed to making your airport experience pleasant, efficient, and enjoyable. Please send your ideas and suggestions to firstname.lastname@example.org
THE PORT AUTHORITY’S CUSTOMER CARE PROGRAM
At the Port Authority’s airports, the customer comes first. We take great care to provide our 112 million-plus annual air travelers with the best services possible.
Great service begins with our red-jacketed Customer Care Representatives (CCRs), who can answer just about any customer question and provide one-on-one personalized service for thousands of travelers every day. With more than 300 CCRs mobilized across the Port Authority’s airport system, we’re prepared to assist travelers throughout the airports: at our state-of-the-art Welcome Centers, terminal frontages, ticket counters, doorways, AirTrain stations, federal inspection facilities, and anywhere else customers may need help.
Other customer care services and initiatives include:
SPOTLIGHT ON STEWART: THE NEW YORK AIR SHOW RETURNS TO THE MID-HUDSON VALLEY
The 2016 New York Air Show is coming to Stewart International Airport (SWF) on September 3-4, headlined by the U.S. Air Force Thunderbirds. The many scheduled performances include:
If last year was any indication, this year’s show promises to be packed with visitors from throughout the Hudson Valley and beyond.
“In 2015, over 20,000 people came out for the show on each of the two days,” SWF General Manager Ed Harrison said. “It brought in a remarkable $5 million to the local economy, bolstering our beloved Orange County and the Hudson Valley region.”
“The air show didn’t arrive at Stewart by accident,” Harrison added. “We worked closely with the organizers to show them Stewart had the necessary assets and infrastructure to handle the air show, and it was a huge success. We are incredibly excited to see what is in store this year.”
Visit http://airshowny.com/ for more information on the performers, to buy tickets, and more.
WE WANT TO HEAR FROM YOU!
In 2007, the Port Authority launched a dedicated email address asking customers for their input and feedback to enhance the customer experience and solicit ideas about improving the airports. Since then, hundreds of customers have written, and we’ve responded with a number of initiatives, including more bathroom attendants, more power outlets, additional seating, Welcome Centers, in-terminal entertainment, and much more.
Contact us with your ideas and suggestions by emailing email@example.com