Port News & Announcements

New Port Truck Pass Help Desk Number

Please be advised that contact info for the Port Truck Pass Help Desk has changed. The Port Truck Pass Help Desk supports requests related to: Radio Frequency Identification (RFID) tags, Drayage Truck Registry (DTR), Terminal Information Portal System (TIPS), and Truck Management System (to make truck appointments). The new contact information for the Port Truck Pass Help Desk is: 1-877-822-9296, or NYNJCustomerSupport@adventintermodal.com. Please update you contact information files accordingly.


GCT Bayonne Rolls Out Appointment System at Port of NY & NJ

Beginning Wednesday, 6/28/17, GCT Bayonne will expand the mandatory truck reservation window until 11:00. All trucks arriving between 0600 and 1100 will require reservations in order to enter the terminal.

Reservation windows run for a full hour with a half hour grace period on either end. Since truck traffic will be metered into the terminal, the system is expected to accommodate single moves in 45 minutes and a double move within one hour. Reservations can be cancelled at any time, and modifications can only be made during the reservations window, which is currently Monday thru Friday 6:00 AM – 6:00 PM.

Drivers’ reservations will be activated when they arrive at GCT Bayonne via a read of their truck’s RFID tag. If the truck does not have a valid reservation or the license plate/RFID association is invalid, the trucks will be directed out at the security checkpoint.

Access and Customer Support

The reservation system can be accessed by registered users at www.porttruckpass.com.

Customer Service is available to support any application issues such as a trucker’s registration by calling 1-866-758-3838.

GCT has also established its own Customer Support Desk to handle individual reservation or transaction specific questions, which is available via 201-706-4242 or truckreservation@global-terminal.com.

A series of You Tube videos with instructions on how to make appointments for each type of transaction (i.e. MT in/Import Out, Export In/MT Out, etc.) as well as FAQ’s and a comprehensive users guide is available on the PortTruckPass portal, at GCT’s website, and at https://vimeopro.com/gct1/gct-bayonne-tms.

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