Press Release Article


RidePATH DOWNLOADS ECLIPSE THE 100,000 MARK, DRIVEN BY NEW REAL-TIME, NEXT-TRAIN FEATURES NOW WIDELY AVAILABLE TO PATH CUSTOMERS

Date: Mar 15, 2019
Press Release Number: 37-2019

PATH riders are downloading and using the RidePATH mobile app for real-time travel information at dramatically increasing rates, achieving a milestone of more than 107,000 total downloads for iOS and Android phones – nearly 11,000 of them coming in the past month alone.

By downloading the mobile app, which was launched in 2018, PATH customers can quickly access the latest alerts, schedule information and when the next train is arriving, linked to PATH’s new system of countdown clocks now operational in each of the system’s 13 stations.

The growing popularity of RidePATH reflects a series of key customer services initiatives that have been implemented throughout the PATH system, including the installation of in-station countdown clocks and real-time train arrival information now available through smartphones. It is part of the Port Authority’s focus on improving customer experience across all of its facilities.

“Our PATH and Technology teams have worked tirelessly to provide the highest level of service to riders, and the customers’ response to our RidePATH mobile app is further evidence that commitment is paying dividends,” said Port Authority Chairman Kevin O’Toole.

“We are delighted that more than 100,000 PATH riders have voted so enthusiastically with their feet (or actually their fingers) by downloading the RidePATH app,” said Port Authority Executive Director Rick Cotton. “Having real-time train arrival information and digital trip planning literally at riders’ fingertips on their smartphones is part of our customer experience focus to provide useful, actionable information to all travelers who use our facilities.”

Customers who have yet to do so are strongly encouraged to download the PATH mobile app, RidePATH, for updates.

Contact:
The Port Authority of New York and New Jersey
212-435-7777

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit http://www.panynj.gov.


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